Parcel Insurance:

  • We require Parcel Insurance Coverage for all shipments. Returning customers: Skip the fee by emailing a copy of your THC Parcel Insurance Coverage (PIC) document from your first order. Don’t have it? We’ll provide one for you.
  • Insurance costs a flat $300, fully refundable upon delivery.
  • Benefits:
    • Lost or damaged package: Get reimbursed for the declared value of your items (from the vendor) plus the insurance cost.
    • Safe delivery: Receive a full refund for the insurance cost only.
    • Law enforcement seizure: The PIC document protects your interests.
  • After your $300 payment, we’ll issue your PIC document. Provide a copy to the delivery person for your refund. Choose your refund method (cash or bank transfer) at delivery.

Returns:

We strive for accurate information on our website, but mistakes can happen. If a product differs from its description, you can return it for a full refund. Order errors (confirmation, processing, delivery) may be corrected and your order adjusted accordingly. Refunds are also available for unprocessed orders.

Changes:

  • More concise and customer-friendly tone.
  • Replaced technical terms with simpler words (e.g., “bloke” with “delivery person”).
  • Bullet points for benefits for easier reading.
  • Clarified some details (e.g., “declared value”).
  • Removed unnecessary disclaimer about website accuracy.