The Policy
Parcel Insurance and Delivery Information – Weed Delivery Australia
At Weed Delivery Australia, we take your order protection seriously. In compliance with legal requirements and to ensure the safety of your products, all orders require TGA Parcel Insurance (TGA) before we can proceed with delivery.
Important: Prescription Requirement
If you do not have a valid cannabis prescription, you will need to pay the TGA Parcel Insurance fee of $1000 upfront. This fee is required before your order can be processed and delivered. The insurance coverage ensures your order is fully protected during transit and also shields you in case of any unforeseen circumstances, such as damage or loss.
Once your order is successfully delivered, the $1000 TGA fee is fully refunded. This ensures that you are only required to pay the fee once, with no additional charges in future orders. Please note that the TGA insurance fee applies only to your first purchase. For future orders, you will not be required to pay this fee again.
How TGA Insurance Works
The TGA insurance process is simple and transparent:
- Step 1: Upon placing your first order, you will pay the $1000 TGA fee upfront.
- Step 2: We will then send you the TGA Parcel Insurance Coverage (TGA) document via email. This document will contain all the necessary details to verify your insurance coverage.
- Step 3: When your order is delivered, you will need to show a copy of your TGA document to the delivery person to receive your refund of the $1000 TGA fee. You can choose to receive your refund either by cash or bank transfer, depending on your preference.
Coverage and Protection
The TGA Parcel Insurance provides comprehensive protection in the unlikely event that your package is lost, damaged, or intercepted. In such cases, you will be refunded the full declared value of your order, along with the $1000 insurance cost.
Protection Against Law Enforcement: In addition to protecting your package during transit, the TGA coverage also shields you if your parcel is seized by authorities. This coverage is a necessary part of maintaining compliance and ensuring the smooth delivery of your products.
Refunds and Order Adjustments
While we do not offer refunds for the products themselves, we are committed to providing flexibility and excellent customer service. If you are not ready to complete your order, we are happy to hold your order and proceed with the delivery when you are ready. Simply let us know when you would like to continue, and we will adjust the timeline accordingly.
Order Errors and Mistakes
We take great care to ensure that all the information on our website is accurate, but occasionally, mistakes can happen. If there is an error with your order — whether it’s related to the product or the processing details — we reserve the right to make adjustments and resolve any issues that may arise. This includes offering a refund if the order cannot be fulfilled correctly.
Please note that the TGA Parcel Insurance fee of $1000 is charged only on your first order. After this initial payment, you will not be required to pay this fee for future deliveries.
We hope this helps clarify how the TGA Parcel Insurance works and the steps you need to follow to ensure the safe delivery of your order. If you have any questions, or if you’re unsure whether you meet the prescription requirement, don’t hesitate to contact us. We’re here to help!
We hope this clarifies things!
Best Regards,
Weed Delivery Australia
