The Policy

Parcel Insurance and Delivery Information – Weed Delivery Australia

At Weed Delivery Australia, we take your order protection seriously. In compliance with legal requirements and to ensure the safety of your products, all orders require TGA Parcel Insurance (TGA) before we can proceed with delivery.

Important: Prescription Requirement

If you do not have a valid cannabis prescription, you will need to pay the TGA Parcel Insurance fee of $510 upfront. This fee is required before your order can be processed and delivered. The insurance coverage ensures your order is fully protected during transit and also shields you in case of any unforeseen circumstances, such as damage or loss.

Once your order is successfully delivered, the $510 TGA fee is fully refunded. This ensures that you are only required to pay the fee once, with no additional charges in future orders. Please note that the TGA insurance fee applies only to your first purchase. For future orders, you will not be required to pay this fee again.

How to Secure Your TGA Parcel Insurance Coverage

To ensure the secure and worry-free delivery of your order, our TGA Parcel Insurance Coverage (TGA) is available for all first-time customers. Here’s a simple guide on how to get your coverage and receive your refund:

1. Initiate Coverage with Your First Order: When you place your very first order with us, the $510 TGA fee is required. Our administration team will send you specific details on how to make this payment to activate your comprehensive parcel insurance.

2. Coverage Activated & Document Provided On Delivery: Once your payment for the TGA fee is successful, your insurance coverage will be active. Your official TGA Parcel Insurance Coverage document will be provided to you by the delivery agent when your order arrives. This document contains all the necessary details to confirm and verify your insurance for your records.

3. Confirm Your Refund Preference: To make your refund seamless, please be prepared to tell the delivery agent your preferred refund method. You can choose between:

   • Cash Refund: Get your $510 refund directly in cash from the delivery agent.
   • Bank Transfer: Opt for a secure bank transfer. You’ll need to provide your bank details to the delivery agent for this option.
   • PayID: Choose a PayID refund for a quick and easy transfer. Just provide your PayID to the delivery agent.

4. Instant Refund Upon Delivery: On the day your order arrives or hour, the delivery agent will verify your details against your pre-paid TGA coverage. They will then provide you with your official TGA Parcel Insurance Coverage document and immediately process your $510 TGA fee refund, along with your product. The driver will also issue you a receipt for the TGA insurance fee before they leave, confirming your refund.

Coverage and Protection

The TGA Parcel Insurance provides comprehensive protection in the unlikely event that your package is lost, damaged, or intercepted. In such cases, you will be refunded the full declared value of your order, along with the $510 insurance cost.

Protection Against Law Enforcement: In addition to protecting your package during transit, the TGA coverage also shields you if your parcel is seized by authorities. This coverage is a necessary part of maintaining compliance and ensuring the smooth delivery of your products.

Refunds and Order Adjustments

Our refund policy applies only to orders of $500 and above. This threshold helps us cover payment‐processing fees, restocking costs, and other administrative charges associated with large orders. For purchases under $500, we’re happy to hold your order and complete delivery when you’re ready—just let us know your preferred timeline, and we’ll adjust accordingly.

Order Errors and Mistakes

We take great care to ensure that all the information on our website is accurate, but occasionally, mistakes can happen. If there is an error with your order — whether it’s related to the product or the processing details — we reserve the right to make adjustments and resolve any issues that may arise. This includes offering a refund if the order cannot be fulfilled correctly.

Please note that the TGA Parcel Insurance fee of $510 is charged only on your first order. After this initial payment, you will not be required to pay this fee for future deliveries.

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We hope this helps clarify how the TGA Parcel Insurance works and the steps you need to follow to ensure the safe delivery of your order. If you have any questions, or if you’re unsure whether you meet the prescription requirement, don’t hesitate to contact us. We’re here to help!

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We hope this clarifies things!

Warm Regards,

Weed Delivery Australia